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Its never fun to receive something and realize it really was not what you wanted or it was damaged in transit. I want you to be satisfied with what you purchase from Annette Wagner Artl so I accept returns within 30 days of shipment.
What if the print is damaged in transit?
Ick. Never like that when it happens to me so I get it. However, while I hope that the art work will arrive safely, sometimes shipping accidents do happen. When your art work arrives please inspect the package and immediately let me know if there are any issues. If it things arrive damaged, I will do my best to get you a new print as soon as possible.
What if the original is damaged in transit?
If we are talking about an original being damaged, then the story changes because we are talking one of kind here. Exchanges are not an option if the artwork is beyond repair. In this case, once we document the issues, this would be considered a return. Always take pictures and contact me right away.
What if the art work arrives and it really isn't what I wanted?
If the artwork does not live up to your expectations, you may return it within 30 days from the date of shipment as long as it is free of any damage. You will need to pay return shipping and I may ask you some questions because I want to learn from your experience and continue to improve my site and my art. Once the artwork arrives back in my studio, I will issue a return.
BEFORE RETURNING, please contact me first to arrange all shipping details at firstname.lastname@example.org or 650-868-3636. Fine art prints and originals have different requirements for shipping purposes.
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Annette Wagner Art accepts exchanges and returns as per our policy which you can read in detail on my Return Policy page.
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The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Annette Wagner Art uses paper from Breathing Color (breathingcolor.com) and Epson p800 inks when creating prints. Elegance Velvet White Paper is archival certified for 100+ years.
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